Assistant Manager-Guest Relations
Creating thoughtful guest experiences through professional service, communication, team coordination and a genuine passion for hospitality.
Current Position
Assistant Manager - Guest Relations
About Me
Hospitality is more than providing a service. It is about creating an experience that makes people feel welcomed, understood and valued.
With progressive experience across guest relations, reception, reservations and front-office operations, I have developed a strong understanding of what makes a guest experience truly memorable. My approach combines professional communication, attention to detail, calm problem-solving and genuine care for people.
10+
Years in Hospitality
6
Career Positions
3
Languages / Levels
Career Journey
From front-office operations to assistant management, every role has added another layer of experience in understanding guests, teams and hospitality operations.
2024 - Present
Current RoleThe Green Water Hotel & Spa, Colombo 03
Overseeing guest services operations across reception, reservations, and concierge services while supporting guest satisfaction, team coordination, complaint resolution, and staff development.
2023 - 2024
The Green Water Hotel & Spa, Colombo 03
Led reception operations, handled guest inquiries and complaints, and coordinated with housekeeping and maintenance teams to maintain smooth arrivals and consistently high service standards.
2023
The Green Water Hotel & Spa, Colombo 03
Managed guest interactions, responded to service concerns, monitored guest feedback, supported promotional activities, and assisted with recruitment and training of front-desk staff.
2022 - 2023
The Green Water Hotel & Spa, Colombo 03
Supported day-to-day guest relations and front-office operations while ensuring guests received professional and attentive service.
2020
Ceylon Bey, Wattala
Handled reservation-related activities and supported the hotel's booking and guest service operations.
2016 - 2021
Ceylon Bey, Wattala
Built a strong foundation in front-office operations, guest service, reception procedures, cashier responsibilities, and direct guest interaction.
What I Bring
Creating welcoming, attentive and memorable experiences for every guest.
Handling guest concerns professionally while maintaining service quality.
Supporting consistent hospitality standards across front-office operations.
Working closely with teams and supporting staff training and development.
Clear and professional communication with guests, colleagues and departments.
Approaching guest issues calmly and finding practical solutions quickly.
The Guest Experience
My hospitality experience has taught me that exceptional service comes from attention to the small details, understanding individual needs, and creating an environment where guests feel genuinely cared for.
Education & Training
2025
Goethe-Institut, Colombo
2025
National Vocational Training Center
2025
Goethe-Institut, Colombo
2010
D.S. Senanayake College, Colombo 07
2007
D.S. Senanayake College, Colombo 07
Languages
Sinhala
Native
English
Professional
German
A2
Let's Connect
For hospitality opportunities, professional connections or further information, feel free to get in touch.